FAQ


Where is my order confirmation?

You will receive an email confirmation to the email address you entered on your order. If you have not received an email confirmation, please check your spam folder. If you have not received an email confirmation, then the order has not gone through or you did not enter your email address correctly. Please contact con10derapparel@gmail.com

 

When will I receive my order?

Shipping times may vary due to availability of merchandise. Please note to allow up to 7-10 business days for order processing and verification.If your order has not arrived within the aforementioned guidelines, please contact us and we will do our best to track your order for you. We do not ship out on Sundays.

 

Can I return my item for a refund?

 Unfortunately, returns, refunds and/or cancellations are currently not allowed for online purchases. We do offer an exchange policy though.

 The merchandise must not be worn, altered or washed. Merchandise must be returned in its original condition, in its original packaging and accompanied by its original tags. Proof of purchase is required for all exchanges; no exceptions.

 

Can I contact you directly with any questions?

Please email con10derapparel@gmail.com with any questions regarding your order. We will do our best to reply to your question(s) within 48 hours.